ISO 9001 IN A NUTSHELL | How it Works and How it Can Work For You
ISO 9001 2015 in a nutshell how it works and how it can work for you for those planning to adapt the new ISO 9001 here’s a map of the new quality management system you probably may think that the new quality management system model is complex or too simplified for your organization regardless of your perspective. let us break this down for you
- Normative Reference
- Term and Definitions
- Context of the Organization
- Performance Evaluation
first the new ISO 9001 contains 10 clauses these are the scope, normative references, terms and definitions, context of the organization, leadership, planning, support, operation, performance evaluation, and improvement. let’s bring back the ISO 9001 2015 model again
plus one, two, and three are now here to be found in this model this means that the requirements are all obtained from plus four up to clause 10 these clauses form part of the nuts and bolts of the quality management system remove any one of these critical parts and the systems will break down each one of these clauses should function with one another within a plan do check act cycle look at the cycle as the engine of every business organization.
This is the engine designed to consistently produce quality results now for purposes of discussion. let us remove its quality management system engine in the picture if we do that what we have left are just the customer requirements. on the left side of the models and customer satisfaction on the right side of this management model every company’s goal is to first understand the requirements of the customer.
On the left side and the left side is where it all begins after we understand the customer requirement and the context of our organization we should come up with a plan and how to meet or exceed these requirements to achieve customer satisfaction or quality results, which are on the other side of the model. The left side tells us what the requirements are and the right side shows us the desired end results now the only way for us to bridge the wide gap between customer requirements and customer satisfaction is a robust and reliable system, that should be established right in the middle of this canvas.
This is where the quality management system comes in place the only way for you to ensure consistent quality results is by establishing this quality management system in the middle of your business operations as already mentioned under Clause 4. we need to define the context of our organization capture the requirements of the customers including the needs and expectations of relevant interested parties this is the starting point of every business there is greater emphasis in leadership to this new addition unlike in the old ISO9001 where leadership is delegated upon the quality management representative. The new ISO 9001 emphasis is in the importance of leadership and commitment the leaders of the business organization in all levels should communicate the importance of meetings expectations of the clients at all times customer focus is the name of the game.
This is where a quality policy is established and communicated and organizational roles responsibilities and authorities is also defined the question is are you really leading plus-6 will guide us and how to effectively plan our actions to address risk and opportunity please. By the way it’s one of the highlights of the new ISO 9001 quality objectives should also be defined and most importantly come up with a clear-cut plan on how to achieve them changes. in these objectives and actions, it also be carefully included in planning regardless of business size without adequate support the business will fail ISO 9001 defines the following as critical support these are resources competence awareness communication and documented information resources include competent and motivated people adequate infrastructure and work environment for the efficient operation of the process.
The use of resources will also be monitored and measured part of support is a documented information which is composed of quality manual procedures work instructions and records in layman’s term operation is all about getting things done this is where you actually produce the product or deliver the service considered as one of the most challenging parts in every business organization. This is the part where you have to constantly keep your eyes open most of the management controls are also established in operation after all the quality of the results will depend on the quality of controls clause 8 will guide us and how to plan and control operations capture customer requirements accurately design and develop products and services control outsource processes and manage both delivery activities.
At the end of the day the most important thing to know is whether or not we have met the expectations and requirements of our customers. this is where we check on our performance through monitoring measurement analysis and evaluation using our key performance indicators by conducting regular internal audits, we can gather data for management to review what parts of the business organizations need to change and improve the American quality guru W Edwards Deming precisely quoted when he said that without data you’re just another person with an opinion the effectiveness of performance evaluation.
Then depend entirely on the accuracy of data and its analysis and finally the time to act closest the PDCA cycle improvements get done when we act nonconformity and corrective actions this is how we truly achieve continual improvement so there you go.
This is ISO 9001 2015 in a nutshell and how it all works within the plan do check act cycle our best advice. if you want consistency and quality in your products and services completes the PDCA cycle and get ISO certified this has been another presentation of a IMTECH consulting group for more information and how to bring your business to the next level visit our website and download free resources at www.inspectioncertificates.com